Ordering and Shipments 

Packages are generally dispatched within 3 days after receipt of order. Our staffs will confirm the order with customer, the delivery time will schedule after the ordering day. When customers cannot receive any phone call for ordering after 1 days, please use email or phone to contact us.

When HK customers buy HK $ 500 or above products, they can enjoy free delivery service. The delivery person will contact the customers before the arrival to ensure we can reach the customers. If we cannot reach customers, we may reallocate the delivery time. Thus, customers should ensure someone can receive the product during the appointment period. Or pay in advance for bank transfer, so we may leave the product at the department entrance.

 If typhoon Signal No.8 or Black Rain Storm warning is issued, delivery service will reschedule.

Shipping fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. For China and US customers,  there will be email confirmation for the shipping fees.

Payment method

Customers can choose following payment method.

Cash on delivery - pay to the delivery person in cash.

ATM - deposit in advance to the following bank account and email (info@dogsseasons.com) the bank slip to us.

HSBC
004  593-380520-001

Credit Card Payment - Visa, Master, American Express

The Company has the right to refuse any replacement or return request for all unreasonable demands.

And we reserve the right to the explanation and decision of refund and replacement policy here at any time.